When searching for the best inbound call center for your business, you will often find that there are many that simply do not align with your business goals. Rather than take the time to serve your business with boutique-level quality and attention to detail, most solutions are transactional in nature and can leave your customers frustrated.
Instead of opting for one of these many offshore or big-box/warehouse solutions, you should use a boutique inbound call center to help build brand credibility and scale your business. This true partnership means that your call center provider and your internal team are both in lockstep with one another and have a mutual pulse on the day-to-day operations.
Here are some of the benefits of working with a boutique call center:
Bottom-Line Benefits
Outsourcing with a boutique call center can drive bottom-line growth. Beyond saving time and money, a high-quality call center partner will reduce the frequent interruptions that come with an inefficient customer service infrastructure. This means you will have more time to spend improving the core of your business with the confidence that your customers are serviced professionally.
Additionally, when selecting a boutique call center, you will benefit from greatly reduced overhead. The call center eliminates the typical HR costs of hiring, training, and retaining agents. Additionally, you can see cost savings from software licenses, computer and office equipment, office supplies, furniture and other significant expenses totalling thousands of dollars! Not to mention, a boutique partner can seamlessly onboard your business using your existing software and equipment investment, eliminating costly development fees in the process.
Brand Alignment
A true service provider partnership requires brand alignment. A boutique call center will invest time and resources in understanding your business and culture as well as your internal team. This means that when a customer contacts your call center partner, they are familiar with both your specific products/services and your brand identity; resulting in stronger credibility and a better-served customer.
Complete Customization
As our lives and businesses become more digital, customization plays a more significant role. With so many aspects of your life already personalized, shouldn’t you expect the same from your call center partner?
Boutique inbound call centers will work with your own team to fully understand your pain points, growth goals, and existing challenges. Then, a custom solution will be developed and implemented to address those exact needs.
Reliability
Many big-box/warehouse call centers outsource a large majority of their operations to offshore teams. With different time zones and business practices in the mix, this can create concerns over reliability. If you are paying for a service, you deserve consistency and dependability. Those two traits should always be tangible, never negotiable.
A boutique inbound call center, by its very name, is intended to provide an elevated quality of service to its partners, completely in-house. By acting as an extension of your own team, a boutique center will hold itself to the same high standards that you set for your internal staff. This ensures that all parties are in complete synchronization with one another.
Improved Efficiency
A boutique inbound call center can help you manage your business operations well beyond the customer service desk. Some other ways that a partnership can aid your business include:
Voice of Customer Feedback
Voice of Customer (VOC) allows you to keep your fingers on the pulse of your customers. The feedback, from your customers, about your services/products is critical to the ongoing development of your offering. A boutique call center will help keep existing customers happy, reduce churn, determine what your prospective clients want and need from your product and ultimately retain them as long-term customers.
Streamlining Sales
When closing important deals with leads and prospects, each aspect of the sales funnel deserves the utmost care and attention to detail. Using an inbound call center that is not in lockstep with your own business can result in more missed opportunities. Partnering with a boutique solution can challenge that status quo and start driving more quality conversions than previously possible.
Technical Support
When customers call looking for technical support on the products they purchase from your business, having the means to answer their questions with precision will drive brand loyalty and a more positive customer experience. The customer can use the products they purchase from you with greater confidence knowing your support staff can aid them through the implementation phase of the buyer’s journey.
Scale Your Own Business with a Boutique Inbound Call Center
Since our founding, we’ve been committed to providing boutique-quality inbound call center services to our partners. We want to help you accomplish your goals by driving the above benefits and more. To find out how we can help you scale your business, contact us anytime.