Management​

Our management team has specialized knowledge of the SaaS industry along with the expertise it takes to provide quality customer care to companies that range from startups to Fortune 500 organizations.

We are proud of our growth and committed to using decades of experience, proven methodologies, and strong business ethics to inspire our employees and satisfy our customers. Here’s a closer look at the members of our management team.

 

Our Leadership Team

ed

Ed L’Italien

CEO / Co-Founder

Ed L’Italien

CEO/Co-Founder
Ed is a successful entrepreneur, bringing more than 20 years of BPO operations expertise to Sage’s clients. Ed’s passion is developing a family oriented and diverse culture that fosters team happiness and delivers the best customer experience. Ed’s attention to detail and thorough understanding of KPIs, and the components that drive performance are his strengths. Ed is continually creating simplified ‘repeatable processes’ which deliver efficient and consistent messaging for our client’s customers. Ed has a BS in Accounting from UMass.

VIEW BIO
elaine

Elaine Glynn

Co-Founder

Elaine Glynn​

Co-Founder
Elaine has a true passion for exceptional customer service. She uses that passion to ensure Sage hires the very best talent to service our clients. To attract the brightest team members, she is always looking for ways to enhance our positive, family-oriented culture and negotiating top-of-the-line benefits packages.

 

Through Elaine’s efforts, Sage has built a top quality team that continues to exceed client expectations time after time. She is a valuable extension of our client’s management team and is always there for our partners and team members.

View BIO
sean

Sean L’Italien

COO / Co-Founder

Sean L’Italien

COO / Co-Founder
Sean is an innovative entrepreneur who co-founded Sage with his family during his years at Colby College, where he earned a degree in administrative science. He spent his breaks and summers as an L1 customer service agent and eventually moved up the ranks to human resources, operations, and partner management.

 

He oversaw the rapid growth and development of teams from a handful of agents to more than 60. In addition, Sean updated our premise-based phone systems to cloud-based, redundant systems, streamlining operations and maximizing efficiency.

 

Currently, he plays an active role in the operations and expansion of our company. When Sean is not working, he can be found enjoying the great outdoors or participating as a strength sports athlete.

View BIO

100%

BASED IN THE USA

10MM+

interactions handled

18

YEARS IN BUSINESS

Trusted By The World's
Most Innovative Companies

goto_meeting
voxox
go_to_my_pc
chargify
upserve
go_to_webinar
grasshopper
go_to_training
apptopia
go_to_assist

Why Choose Sage

By enlisting our services, you gain an industry-leading partner who will serve as an extension of your brand and ensure your customers receive the timely, professional care they need and deserve.

 

We free up your time and energy so you can focus on improving your products, managing operations, and increasing your bottom line. In addition, we could save you a significant amount of money on overhead, labor, infrastructure, and equipment.

 

Lastly, if your exit strategy is an acquisition or IPO, you can count on us to keep your overhead and headcount down so you can keep more of your hard-earned proceeds.

VIEW SOLUTIONS
Customized Solutions

From the discovery phase to launch, we’ll take the time to fully understand your business, products, processes and procedures. You can count on us to design a customized plan that’s ideal for your unique needs and goals.

Focus on Customer Satisfaction

We know what it takes to provide first-class customer care that delights your customers and develops them into raving fans.

State-of-the-Art Technologies

Our team uses the most advanced tools and technologies to scale to your needs, take care of your customers, and uncover the optimal solutions as quickly as possible.

Relied On And Beloved By Our Clients

The solutions-oriented team at SAGE is made up of experts who are passionate, hard-working individuals from all walks of life. We specialize in building innovative customer contact solutions for SaaS companies and start-ups, delivering a consistent, high quality experience every time. The proof is in the pudding, see for yourself.

READ MORE REVIEWS
”
Sage has been a trusted partner for over fifteen years. We are in constant communication with the leadership team and they have become an extension of our own team. They are experts in ramping up to meet our ever changing demand, and seem to find employees that love working within the Sage family.
Chris G
I found Sage not only to be passionate about the customer experience, but also willing and able to innovate. We partnered with them on many prospect and customer facing initiatives as it related to new customer conversion, account activation, and cancellation saves. The team proved they could be scrappy and stand up new processes quickly. Truly enjoyed my partnership with Sage.
Carl D
We worked with the Sage team as our first outsource partner. They ramped quickly with the proper hiring profile for our products. The team was friendly and flexible as we added more to their plate. We saw an immediate increase in our Service Levels and tNPS! Highly recommend!
Stephen G
I worked with Sage Outsource personally for 10+ years. Bringing Sage Outsource on board to handle our customer support operations was the best decision we could've made for our business. Truly a competitive advantage having them on our team. They were great partners and their agents are far and away the best I've ever worked with. They were friendly, regularly went above and beyond for our customers, and helped us create lifelong customers. Would highly recommend!
Allison C
Previous
Next

What’s New At SAGE

Here at Sage Outsource Solutions things move pretty fast, here’s some of the latest.

VIEW ALL
Scroll to Top